Returns & Refund Policy
You may return new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply package the unused item and return to: Fat Burner Zone, 30 Midland Road, St Philips, Bristol, BS2 0JY, United Kingdom include a note inside stating that the item is being returned for a full refund or an exchange please include your full name, telephone number and address.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations based on laws in your country.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full gram.
Domestic Shipping: We use Royal Mail recorded delivery this allows us to see who has signed for your item and when it was delivered, this does not give us full tracking capabilitys. Royal Mail do not guarantee any delivery dates 1st class recorded deliverys are usually delivered within 1-2 working days however can take up to 7 working days before a claim can be made, 2nd class deliveries are usually delivered within 3-4 working days. Royal Mail will leave you a calling card if you were not available to sign for your item upon delivery this will need to be responded to by yourself to either pick up from your local depot or wait until the next day for it to be delivered, if you do not respond your goods will be shipped back to sender (us) and we will need to re-charge your postage to re-send.
International Shipping: We use Royal Mail Airsure International Signed For:
Europe: upto 100g - £8.08 Rest of The World: upto 100g - £9.05
upto 300g - £8.77 upto 300g - £10.85
upto 500g - £10.57 upto 500g - £12.09
In regards with all Shippings we are bound by The Royal Mails terms & conditions and can not be held accountable for any situations out of our control.
Please note, Fat Burner Zone will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given to under these circumstances.
We do not take any International orders above 500 gram's.
Please note that all customers outside of the EU may have to pay local import duties / sales taxes on the value of their order. Fat Burner Zone are not liable for any import duties or fees associated with the importation of goods/orders.
Out of Stock Items
If you have ordered something and it is unfortunately out of stock we will offer you one of three choices:
a) a full refund including postage
b) a alternative product of similar value
c) a due date of it being back in stock and option to wait till it arrives.
We reserve the right to refuse sale of any of the items we have on our website this may be due to potential fraud or its destination not being an option for us to ship to, if this occurs we will refund the money within 2-3 working days of order and notify you by e-mail why your order has been declined.
For any further questions or queries please use the contact us form on the website.